Frequently Asked Questions

GENERAL

What are my payment options?

Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. You can also use PayPal.

We do not accept money orders, any and all checks, or wire transfers.

What are your hours of operation?

The Tease Shoes customer service representatives are available Monday through Friday from 8:30AM to 5:00PM PT. We are closed on weekends and major US holidays.

Contact Us?

Phone: Call us at (402) 915-5558 anytime during normal business hours, we are here to help you.

E-mail: E-mail us at info@basictease.com to ask a question, make a suggestion or get any assistance you may need. All e-mails are answered within 24 hours during regular business hours. 

Do you have a printed catalog?

Unfortunately, we do not offer a printed catalog. You can view our entire collection online.

Are your shoes in US or UK sizes? 

Our shoes are displayed in US sizes. You can convert them with our size chart. 

Are your sizes listed in women’s size or mens?

All of our shoes are listed in US women’s size UNLESS otherwise stated. (It will say Men’s sizes above the numerical options)

What does “faux leather” mean?

Pronounced “foe”, faux leather simply means non-animal leather. 

Do you carry half-sizes?

We do not carry half sizes. If you are between sizes, we recommend sizing up for closed toe shoes  (your toes may feel cramped) and sizing down for open toe shoes (provide a little more room for the toes). Most shoes are for Narrow to Medium width feet unless noted Wide Width.

Please remember that size can be affected by the style of the shoe and may require an adjustment in your sizing selection.

Pointy toed shoes?

These shoes are for Narrow to Medium width feet only. You may want to order these style of shoes at least one size larger than you normally wear. Your toes may feel cramped.

Fetish shoes?

The manufacturer suggests ordering a size  larger then your normal order. These shoes are not comfortable. They are strictly a fetish shoe. These shoes will fit Narrow to Medium width feet only. Fetish shoes are not returnable!

Thigh high boots?

Most Thigh High Boots and Knee High Boots are generally sized for a small to medium sized legs. An extra small leg might have an upper boot  gap.

More question on sizing?

Any concerns on sizing and fitting click here. 

The information provided is a general guideline and should not be considered a size guarantee. We cannot guarantee that sizes are in any way accurate. There can be a lot of variation between manufacturers and even between different shoes made by the same company. Contact us if you have a question about sizing.

When do you restock items?

Pleaser Shoes carries thousands of styles, and they do not restock at the same time. If you would like to know when a specific item is restocking please send an email.
Note: Sale items are rarely restocked.

How do I make changes or cancel my order?

If you need to make any changes or cancellations please contact customer service within the first 2 hours after placing your order. Customer service can be reached by email or by phone*. Changes/cancellations are not guaranteed after the 2 hour time limit.

For changes/cancellations by email please email info@basictease.com with your order/confirmation number as the subject.

FREE SHIPPING

Free 3-6 day shipping on all orders over $50 to the 48 contiguous United States. Does not include Alaska, Hawaii, Puerto Rico and the other U.S. territories.

3-6 day shipping refers to transit days. (Orders placed after business hours will ship the following business day)

Business days are Monday-Friday, excluding weekends and federal holidays within the United States.

SHIPPING

Where do you ship from and do you offer pick-up?

Our fulfillment department is located in Southern California.

We do not offer pick-up.

Discreet Shipping?

All orders are shipped discreetly with your privacy in mind in a plain brown paper wrapper. No other labels, stickers or identifying information will be placed on the packaging.

How soon will my order ship?

While some orders may be processed and shipped within a 12 hour time frame, the majority of orders are processed and shipped within a one business day time frame, Monday – Friday.

***Please note that none of our services deliver on weekends***

2nd Day Air & Overnight Shipment placed before 12pm(noon) PST will ship out in the same business day. After that will be ship out in the next business day.

Delivery time will vary by location. Tracking numbers will be sent to you via e-mail once your order ships and you may track your packages at www.ups.com.

If you did not receive any e-mail from us, please check your email account’s Spam or Junk folder to ensure the message was not filtered.

**Our efforts to reduce shipping costs as well as our environmental footprint, single shoe orders may be wrapped in paper or placed in a shipping bag instead of being placed in a box. Occasionally this will result in a slightly damaged shoe box  (contents are safe and secure within the wrapping)**

Is shipping free?

We offer FREE SHIPPING to the 48 contiguous United States on orders over $50. Does not include Alaska, Hawaii, Puerto Rico and the other U.S. territories .  For Shipping rates under $50 simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

What countries do you ship to?

We only ship to the 48 contiguous United States. Does not include Alaska, Hawaii, Puerto Rico and the other U.S. territories.

How do I track my order?

You will receive an email from us confirming your order has shipped. Inside this email you will see a link to track your order.

You will also receive an email when your order is delivered, please recover the package promptly to prevent theft.

What if I entered my shipping information incorrectly or missing information?

We ship all orders to the exact address provided by the customer. If you notice a mistake with your shipping address, you must notify us immediately. We are not liable for the loss of your package if the address is incorrect or incomplete.

To correct your address please contact us ASAP at: (402) 915-5558 or info@basictease.com

Do you ship to Apartments and Hotels?

Shipping to Apartments We will be glad to ship to all apartments (and hotels for previous customers). Please note that at our discretion, we may send your package as SIGNATURE REQUIRED. This is to reduce theft and/or mis-delivered packages at apartment complexes. Please let us know if you are in a complex or area where package theft may occur so that we will send your order Signature Required. You may do this in the NOTES area when check out.

How do I know you received my order?

When completing your purchase, an order confirmation screen will appear that says, “Thank you For Your Order”. This screen will also include your order number .

Additionally, you will receive a confirmation email; please check this email for any errors and notify us right away if any information is not accurate.

What if I am unable to locate my delivered package?

Tease Shoes is not responsible for any theft or damages once the package is delivered. It is the customer’s responsibility to track and locate their delivered package.

Your shipping confirmation will contain the delivery date and link to track your package via the corresponding tracking website. Failure to notify Tease Shoes in the case that you are not able to receive your shipment (or the address is incorrect) may result in a loss of the package and the order will not be refunded.

Shipping costs are subject to change without notice.

If your package is undelivered, refused, or returned to sender for any reason that Tease Shoes is not at fault for, $10 will be deducted from your refund and the original shipping charge is not refunded

RETURNS

Do you accept returns?

Yes, all returns must be authorized within 30 days of shipping confirmation by contacting us first for return shipping instructions.  Do not refuse delivery of your order or we will not be able to process an exchange or refund.

Returns are only accepted in original packaging for new, unworn, non-clearance products unless otherwise noted as “all sales final.”

Shipping costs are not refundable, and a prepaid return label will not be provided unless the product SKU does not match what was ordered, or if the product is defective.

If any problems, questions, or comments about your order – or your experience with TeaseShoes.com in general – please feel free to contact us.

What if I received a damaged/incorrect item?

If you received a damaged item DO NOT ATTEMPT TO FIX THE ITEM. (If the item is altered in way or form we cannot accept the item back),

Do not open/wear incorrect/damaged items.

Email or call customer service within the first 5 business days from the date of delivery and take pictures of the item as you received it. If the item is needed urgently let us know and we will do our best to accommodate your deadline.

How do I start my return?

If you’d like to return something you’ve purchased from TeaseShoes.com, please click here to file your return.

When will I get my refund? 
Once your item arrives at our warehouse we will authorize your refund within 2 business days.

We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to 5 business days.

Do I get a refund for shipping?

Your original shipping fee will not be refunded unless the item was delivered after the guaranteed date or the item was defective.

What if I want to exchange for another size or color of the same shoe?

We do not offer exchanges. Please file your return and choose store credit. Once issued, use the credit to order the new pair. Your store credit will be in the form of a 16-digit code sent to the email on the original order.

**If multiple fraudulent returns are detected, we reserve the right to restrict all returns from your account**

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